just want to take this opportunity to thank you for excellent service.
We received our fireplace in perfect condition and are so pleased
with how it looks in our living room with our new plasma TV!! I
had contacted you by email and phone to see when the item was shipped
because we have had some bad luck with ordering online in the past.
We were a bit hesitant to order this item but trusted your company.
And we are so happy we did. We will certainly recommend your company
in the future... as I'm sure over the holidays our guests will see
our beautiful fireplace and ask where we purchased it. Thanks so
much....it was great doing business with you! "
a wonderful experience. When I called they took the time to answer
any questions I had. Products were shipped fast, were delivered
on time and are exactly as described on the website, I am very pleased."
service was great and my purchased arrived in a timely matter."
fireplace came very quickly, and in good condition. It required
assembly, but was easy to accomplish, and adds a great accent to
our room. Thank you!"
fireplace I bought from ADDCO was everything I thought it would
be. It arrived when they said it would. I had a very good experience
with them, and would buy from them again. We are enjoying it very
much!!! Thank you so much ADDCO, it's beautiful."
"We are so very pleased with the fireplace. We especially appreciate
all your help, courtesy and patience you extended to me......You
eased my concern about the unit and the color of the cabinet. It
is as nice as you described. We also appreciate the timeliness and
efficiency of the entire process. It was a pleasure doing business
with you....Thank you very much ....."
-H. & D. A., NY
"Just wanted you to know that our new insert arrived today.
The shipper was very nice and helped bring it inside and took
away the pallet. We got it installed into our wood mantel without
any problems and had it up and running very quickly and without
a hitch. I wish all my online transactions went this smoothly."
have never purchased a large size item online and was a little
nervous, but there were absolutely no problems! All transactions
went as planned with payment and delivery. I received actual phone
calls telling me where my package was and when to expect it. The
package was very safely packed with not one scratch. It was a
very smooth and pleasing transaction and I would recommend ADDCO
you so much!! The fireplace is absolutely GORGEOUS !! we will
refer your company to all our friends and family !!!!!!! great
product !!! wow!"
good. Excellent transaction, excellent quality and easy assembly.
Shipped immediately and shipper was good. Would recommend to everyone."
arrived in excellent condition and on time. It was assembled in
approx. 30 minutes, and was really very easy to do. We love the
fireplace. It is really soothing and calming. Thanks."
an electric fireplace, when it arrived, it was just as it had
been described and we LOVE it!!! The free shipping was an added
bonus. This store rocks!! We would definitely shop here again."
- T.B., FL
"Just wanted you to know that we LOVE our fireplace! The
brick and logs give it a three dimensional "effect"
that is superior! I did a lot of research prior to this purchase
and am very happy with the quality and price! Delivery was a breeze
(although he was curious!) Shipping material was excellent and
the product was undamaged! Thank you so much for everything!"
- M.M., OR
is my second experience with ADDCO and I would highly recommend
this company to anyone looking to purchase a fireplace. Their
customer service is outstanding. Our first experience we purchased
the Empire Cherry Lexington for our lobby at a skilled nursing
facility. Many of our residents, staff and visitors have commented
on what a beautiful fireplace it is. The residents love the flame,
it gives them the feeling of warmth even if the heater is not
The second one we purchased was the Burnished Walnut Vienna. We
are very satisfied with our purchase! We even got a discount for
being a repeat customer. If I ever need another fireplace, I would
buy again from ADDCO!"
- J. R., MO
"I received the shipment last Thursday, it's all very nice
and we are quite pleased. The process was quick and easy, well
done. Thank you."
- M.B., Quebec